Shipping and Returns
Orders are processed and/or shipped by Casa del Bianco from Monday to Friday, from 10:00 to 17:00. Orders placed during the weekend will be processed starting from the first following working day. Shipments to Italy cost €7 or €12 depending on the shipping method
shipping if standard or express. Standard shipping provides delivery times of 2 to 3 working days while express shipping provides delivery times of 1 or 2 working days. Returns in Italy cost €7 and are charged to the customer.
Within the European Union, shipments and returns cost €18 and delivery times vary from 5 to 7 working days for standard shipping and from 2 to 3 working days for express shipping.
We offer the possibility of returns within 30 days of receiving the order. You can return the product for a different product or a direct refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
- Discounted items are final and cannot be returned or exchanged
- Returned items must still have the tag on and must be returned in the original packaging
- Returned items must not show any visible signs of wear or use
To initiate a return or exchange, complete the following steps:
- Send an email to firstname.lastname@example.org using your email address and order ID
- Select the products you wish to return or exchange from your order
- You will receive a return shipping label by email
- Send all items back to us using the label provided
- The refund has a maximum transfer time of 10 working days. In the event of an item exchange due to an incorrect size, the shipment with the replacement product will start as soon as the item returns to the warehouse and will be checked to verify that it has been returned unused.
- The shipping costs for the return are €7 via our courier or it is possible to return via a courier of your choice and is charged to the customer.